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Policy

Welcome to The Prawny Kingdom. By purchasing from our store, you agree to the following policies.

1. Privacy Policy

At The Prawny Kingdom, we respect your privacy and are committed to protecting your personal information.

Information We Collect:

  • Personal details (name, contact number, email, and address) for order processing and delivery.

  • Payment details (only for transaction purposes; we do not store banking information).

  • Communication records (emails or messages regarding inquiries and orders).

How We Use Your Information:

  • To process orders and arrange deliveries.

  • To contact customers regarding order updates or issue resolution.

  • To improve our products and services based on customer feedback.

  • We do not sell or share personal information with third parties except as required by law.

Data Security:

  • We use secure systems to protect customer data.

  • Online payments are processed via encrypted and trusted banking methods.

  • Customers are responsible for keeping their account credentials secure.

Policy Updates:

  • We may update this Privacy Policy from time to time. Changes will be posted on our website.

For privacy-related inquiries, contact us.

2. Shipping Policy

Processing & Delivery Time:

  • Orders are processed and shipped within 2-3 business days after payment confirmation.

  • We use our own courier service to ensure the freshness and quality of our seafood.

Delivery Terms:

  • Customers must provide an accurate delivery address.

  • Someone must be available to receive the order upon delivery.

  • If no one is available, re-delivery may not be possible, and no refunds will be issued.

Delivery Areas:

  • We deliver to selected locations only. Please check with us before placing an order.

  • If your location is outside our delivery range, your order may be canceled, and a refund will be issued.

Unforeseen Delays:

  • While we aim to deliver on time, delays may occur due to weather, traffic, or other unforeseen circumstances.

  • We are not responsible for delays caused by factors beyond our control.

For shipping-related inquiries, contact us.​

3. Refund Policy

No Refunds:

  • Due to the perishable nature of seafood, we do not offer refunds once the order has been delivered.

Order Issues & Replacements:

  • If you receive a damaged or incorrect order, notify us within 5 hours with clear photos.

  • Depending on the situation, we may offer a replacement or store credit at our discretion.

Order Cancellations:

  • Orders can be canceled within 1 hour of placement. After this period, cancellations may not be accepted.

For refund-related inquiries, contact us.

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